011 4165 3612; 4165 2117 | consult@sams.co.in

Job Description

Functional Head - Human Resources


New Delhi

1. POSITION VACANT: Functional Head – Human Resources, INGO, New Delhi




Our client is an INGO that supports vulnerable children and women across the globe. Working in India for more than 50 years, the organization works in 22 states/ Union Territories, across the country.


Gearing up to address the evolving needs of its programmes in India in the 2030s, our client is pursuing modified strategies and approaches as well as updating its service offerings. It has embarked on a large organizational change initiative to address the above and the Functional Head – Human Resources (FHHR) shall be responsible for steering this complex exercise and its multiple components.




The FHHR is a part of the senior management team and reports to the CEO. The purpose and objective, key accountabilities and detailed job responsibilities for the position are discussed in subsequent paragraphs.


Purpose and Objective:


(1) Managing HR operations.
(2) Taking HR Automation to the next level to streamline processes.

(3) Developing leadership, succession planning and people capabilities for enabling organizational objectives and effectiveness.
(4) Overseeing management of the administration function, with emphasis on common administrative services provided to the organization.


Key Accountabilities:


(1) Managing HR Operations: Hiring, talent management, succession planning, PMS, Disciplinary and legal issues, statutory and other compliances and employee engagement.

(2) HR Systems and Processes: Enhancing HR automation, enabling the tracking of key HR metrics for improved people management.

 (3) Learning and Development: Developing the key competencies that enable individuals to perform current and/or future roles.

(4) Common Administrative Services and Compliances: Overseeing the management of common administrative services provided to the organization; Ensuring full compliance with all legal and statutory compliances, applicable.


Detailed Responsibilities:


(1) Ensure the effective implementation of prescribed HR policies including recruitment and selection policy/ practices, discipline, grievance, counseling, pay and conditions (C&B), contracts, training and development, succession planning, morale and motivation, performance appraisals, and quality management issues;

(2)  Ensure the maintenance of appropriate systems for measuring necessary aspects of HR development;

(3) Monitor, measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales;

(4) Manage and develop direct reporting staff;

(5) Manage and control departmental expenditure within agreed budgets;

(6) Liaise with other functional/ departmental heads to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purposes and achievements;
(7) Maintain awareness and knowledge of contemporary HR development theory and methods and provide suitable interpretation to directors, managers and staff within the organization;

(8) Contribute to the evaluation and development of HR strategy and performance in coordination with the executive team;

(9) Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care;

(10) Implement the global HR policy framework built around the organization’s core mission, values and strategies;

(11) Drive and successfully execute the organization’s plans to comprehensively automate people management processes, ensuring informed and improved decision-making for implementing key strategies and practices, in the areas of inclusion, culture, engagement, productivity, and performance;

(12) Facilitate organizational learning and good practice sharing, as well as international exchange programs, with an aim to enhancing performance at all levels;

(13) Systematically determine, plan, coordinate and implement staff training and development programs;

(14) Create systems to determine and analyze training impact;

(15) Build and retain an internal pool of development professionals and build sucession planning;

(16) Manage HR research, HR audit, e-learning initiatives, international talent pools, etc.;

(17) Serve on the organization’s Child Protection Team and ensure compliance with prescribed processes;

(18) Serve on the senior management team and attend meetings and conferences to  ensure organizational needs and concerns are appropriately represented;

(19) Monitor changes in laws, regulations and technology that may affect the organization’s operations; Implement policy and procedural changes as required from time to time;

(20) Ensure compliance with the organization’s Code of Conduct;

(21) Ensure strict adherence to Employment and Statutory Laws prevailing in the country, including POSH;

(22) Implement a strong disciplinary and legal follow-up system;

(23) Oversee budgeting for and the deployment of organizational fixed assets and ensure their proper utilization;

(24) Manage common administrative services provided to the organization, ensuring that these are cost effective and align with quality expectations.




Qualification and Experience

(1) Postgraduate in Business Administration, HR, or Social Work, with a specialisation in HR from a reputed institution;

(2) About 15 years of experience in HR;

(3) At least seven years of prior experience in leading the HR function in a medium size organisation (1000 employees);

(4) Experience of implementing people management systems, processes and practices (with emphasis on increased automation), for reputed and well-managed organizations;

(5) Experience of managing white and blue collar workers will be required.


Skills and Competencies

(1) Good communication skills;

(2) High proficiency in English language is required; Exposure to one or more regional languages shall be an advantage;
(3) Proven people management skills;

(4) Computer skills;

(5) Strong HR systems orientation, with the ability to successfully lead projects for the successful automation of people management processes;

(6) Willingness and ability to undertake regular travel to program locations, as necessary.




Gross compensation budgeted for the position is attractive and in alignment with salaries paid by leading I/NGOs for leadership roles. The offer made to the selected candidate shall be commensurate with qualifications, experience, and salary history.


6. LOCATION: New Delhi.




Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar 
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 4081 9900; 4165 3612



Eligible candidates interested in the position are requested to apply using the link https://bit.ly/Apply-FHHR-INGO, at the earliest.