011 4165 3612; 4165 2117 | consult@sams.co.in

Job Description

Behaviour Change Specialist


Kolkata, West Bengal

1. POSITION VACANT: Behaviour Change Specialist, Splash, Kolkata, West Bengal



Founded in 2007, Splash is an international charitable organization, based at Seattle, USA working on WASH in schools, with a view to ensuring clean water for kids. Splash is focused on the urban poor in Asia and Sub Saharan Africa.


Splash builds or renovates WASH infrastructure in schools, including toilets, water storage and hand washing facilities, using innovative approaches and programme design. In the past 10 years, Splash has brought and continues to ensure safe drinking water to over 400,000 children in cities around the world, including Kolkata, India.


Project Background:


Splash is planning to facilitate the implementation of full WASH program in next five years at government schools in Kolkata, India. A project which is going to impact nearly 400,000 children attending 1200 schools, a key component of this project is to implement a behavior change program. Splash’s behavior change strategy is designed to achieve and sustain clean hands, clean water and clean toilets for kids. Splash aims to do this by combining hardware that is beautiful and durable with comprehensive behavioral interventions inspired by human-centered design and behavioral science.


For more information about Splash, please visit https://splash.org  




Reporting to the Kolkata Project Director (with technical reporting line to Senior Manager of Behavior Change in Seattle, USA), the Behavior Change Specialist (BCS) will lead and manage the Kolkata Behavior Change team and their work to design and sequence Splash’s school-level behavior change interventions to promote successful adoption and sustainability. S/he will collectively guide Splash staff and their implementation partner in Kolkata to build capacity and execute Splash’s behavior change strategy at a high level of quality and according to global Splash standards.

S/he shall closely collaborate with the WASH Infrastructure Specialist and the Project Manager in Kolkata to provide insight from the perspective of behavioral science and promote quality implementation. S/he will also work with colleagues in India, Seattle, and other country offices to design and evaluate the effectiveness of the behavior change programming and will share responsibility for the success of Splash’s Global Behavior Change Program.


Key Roles and Responsibilities:


Reporting to the Kolkata Project Director (technical reporting line to Senior Manager of Behavior Change in Seattle, USA), the BCS shall be responsible for the following:

(1) Work with Global Technical Leads to design and test new Behavior Change Initiatives, including innovative behavior change communication, as well as create appropriate changes or additions to the existing Splash model, comprising design and refinement of select Behavior change programs, a standardized site engagement strategy, janitor training, and a structure for post-implementation site visits;
(2) Leverage Behavior change methodology and communication as a tool to manage the team in designing programs for site-level sustainability, maintenance and cleanliness of infrastructure, hygiene behaviors of children, engagement of teachers, and menstrual health;
(3) Conduct and utilize literature reviews, formative research, and human-centered design to develop new program initiatives and communication materials;
(4) Develop the process to take successful pilots to scale;
(5) Document program designs for internal and external use;
(6) Collaborate closely with the infrastructure team to offer behavioral insights to hardware design and placement, optimal use, and desired behaviors;
(7) Collaborate closely with the project team to coordinate behavior change training, ensure quality implementation of behavior change programming, communication, and gain insights from the field;
(8) Facilitate understanding and alignment on the behavior change model across the Kolkata office;
(9) Develop and manage the behavior change annual workplan and associated budget;
(10) Become a content expert on the education system and structure to ensure government adoption and sustainability of the Splash program;
(11) Leverage the data in Salesforce and from the Monitoring and Evaluation team to evaluate the success of software interventions;
(12) Manage the local behavior change staff, which includes the Menstrual Health Officer and Program Design Specialist;
(13) Stay up-to-date on relevant best practices to ensure the program is based on sound field evidence;
(14) Contribute to formal grant reporting and documentation;
(15) Participate in regular virtual meetings (and occasional travel) with Splash’s global behavior change team and technical experts to share best practices and develop new programmatic initiatives.





Applicants must have a Master’s degree or equivalent in the relevant field (e.g. Development Communications, Public Health, Behavioural Economics, Education, Community Development, Social Psychology and related areas).



(1) Minimum seven years of relevant work experience;
(2) Demonstrated knowledge on current trends related to Behavior change, including behavior change communication; A targeted emphasis on Water, Sanitation and Hygiene (WASH) or the Education sector is preferred but not required;

(3) Experience in managing staff;
(4) Experience in designing, researching and expanding behavior change programs;
(5) Experience in formative research and evaluation of programs.


Skills and Competencies:

(1) Demonstrated fascination and passion for behaviour change theory and an openness to trying new approaches;

(2) Should be a team player, collaborative and one who promotes success of others;

(3) Demonstrable high levels of integrity, honesty, openness and sound judgment

(4) Should be innovative, creative and should constantly seek better ways to accomplish objectives;

(5) An excellent communicator, with the ability to listen and communicate effectively;

(6) Should be fluent in English. Working knowledge of Hindi and/or Bengali would be an asset;

(7) Should demonstrate a deep belief in and passion for Splash’s work and the children they serve.



Gross compensation budgeted for the position, ranges between 12 to 14 lacs per annum. The offer made to the selected candidate shall be commensurate with qualifications, experience and salary history.


6. LOCATION: Kolkata, West Bengal






Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 2684 2162; 4165 3612

E-Mail: bcs-spl@sams.co.in 




Eligible candidates interested in the vacancies are requested to urgently email their updated resumes, providing names and contact details of at least two referees, to bcs-spl@sams.co.in, by or before ­­­­­­­­­­October 28, 2019 along with a cover letter highlighting their motivation to apply and suitability for the position.