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Job Description

Manager Programs

Smile Train India, New Delhi

1.  POSITION VACANT: Manager– Programs, Smile Train India, New Delhi


Smile Train India (SLTI) is a not-for-profit company registered under Section 25 of the Indian Companies Act of 1956 with exemption u/s 80G of the IT Act. SLTI is registered under FCRA and promoted by Smile Train Inc., the world’s largest charity exclusively devoted to the cause of helping poor children born with cleft lips and cleft palates in developing countries.

Smile Train has sponsored more than 500,000 surgeries across India since the year 2000. The organization has more than 164 treatment partners and helps more than 45,000 children in India, annually. The average cost per surgery is Rs. 19,000, and the program size is presently more than Rs. 100 crores per annum.

For more information about Smile Train India, please visit

3.  Key Roles and Responsibilities:

Reporting to the Vice President, and the Regional Director, South Asia, the Manager-Programs shall be responsible for managing regional programs of Smile Train in India.

Key Roles and Responsibilities:
(1) Managing and supporting existing treatment partners and grant recipients for their administrative needs, to ensure that programs are aligned with the overall goals, mission, priorities and policies of the organization. The job holder shall work closely with the above to accelerate the number of sponsored cleft surgeries, whilst complying with safety and/or quality standards mandated by the Medical Advisory Board;
(2) Fostering a culture of collaborative working relationships with partners, surgeons and staff to facilitate them achieve their objectives in a sustainable manner;
(3) Identifying and developing suitable hospitals and surgeons in underserved areas within the assigned territory, to expand the coverage of Smile Train partnerships and programs;
(4) Generating content (case stories and photographs) from the field, collating impactful stories to support the marketing team locally as well as globally.;
(5) Supporting the Communications & Fundraising team in implementing Marketing and PR strategies and events in the assigned region, to enhance Smile Train’s visibility among potential donors, in alignment with the organization’s overall goals of financial self-sufficiency;
(6) Building and nurturing strategic linkages with suitable external partners, e.g. local corporates, medical educational institutions etc. that can function as ‘force multipliers’ to bolster Smile Train’s fundraising plans in India;
(7) Spread the impact of cleft surgeries programs by identifying, validating and acquiring new partners in alignment with Smile Train’s operating and governance principles
(8) Tracking all key performance metrics and organizing periodic reviews and site visits; Ensuring communication with partners and performing all required Smile Train’s project management functions related to these partnerships
(9) Facilitating and coordinating periodic quality checks/ audits (both Financial and Medical), to ensure that partner hospitals reflect consistent standards;
(10) Keeping the Regional Director-South Asia continually informed through periodic reports on major developments, key issues and progress against agreed targets.


Applicants should be PGs in either Business, or Management, or Marketing/Communications, or similar specialisation, , from reputed institutions.

(1) Minimum of five years of relevant progressive experience with focus on  partnership management, stakeholder management and advocacy;
(2) Experience in building relationships and alliances, across all levels in diverse organizations both internally and externally;
(3) Experience in effectively managing partner relationships, demonstrating partner growth and satisfaction with services

(1) Excellent communication abilities – both oral and in writing;
(2) High degree of computer literacy;
(3) Strong analytical and organizing skills;
(4) Initiative and creativity to develop and implement innovative programs;
(5) High levels of energy and commitment to excellence;
(6) Outstanding interpersonal and networking skills;
(7) A sincere commitment to the cause of helping children and a strong identification with Smile Train’s goals.


Gross annual remuneration budgeted for the position is Rs.12 lacs per annum. Please note that offers shall be commensurate with the qualifications, experience and salary history of the selected candidate.

6. LOCATION: New Delhi



Senior Consultant
Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar 
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 2684 2162; 4165 3612


Eligible candidates interested in this position are requested to urgently apply to, along with a cover letter highlighting their motivation to apply and suitability for the position, along with an updated resume including names and contact details of at least two referees, at the earliest. Please note that suitable candidates shall be contacted immediately by SAMS’ recruitment team.